Web Site FAQs
How do I change my password?
Click on the "My Account" link on the top right-hand side of the screen. This will take you into your Account information. Click on the "Membership Information" link. From here you can change yourpassword and make any other changes to your Account information you like.
How do I change my email address?
Click on the "My Account" link on the top right-hand side of the screen. This will take you into your Account information. Click on the "Membership Information" link. From here you can change your emailaddress and make any other changes to your Account information you like.
Please Note: When you change your email address, you will have to reply to a confirmation email before your email address is changed. This is for security purposes.
What is my username/password?
Click on the "Login" link on the top right-had side of the screen. This takes you to the Login page. Click on the "Forgot user name or password" link on the right underneath the login box. This will take you to theForgot My Password page, where you can enter either your username or email address.In a matter of seconds, your password and username will be emailed to you.
If you do not receive an email from us, either that username does not belong to you after all, or it was sent to another email address you have provided to us.
How do I register as a new user?
To register as a new user, just click right here and Join Now! Remember: you must have Cookies enabled to create a login.
How do I login?
Once you've registered as a new user and received your confirmation email, clickthe white "Login" link on the upper right-hand corner of every page. Enter your username and password and click the "login" button.That's it - you're in!
Remember: You must have Cookies enabled to login.
How do I know if I'm logged in?
You'll know you're logged in when the "Login" line is replaced with your username!
I can no longer login. What happened to my account?
CramSession is dedicated to protecting your privacy and the privacy of all CramSession members. As part of our process to ensure our continued ability to serve the IT community and protect your privacy, we regularly deactivate accounts that have email addresses associated with them that our system tells us are no longer valid. We apologize if this was a mistake on our part and your email account is indeed valid. Youmay have also unsbscribed to our services in the past. Please email us to have your account reactivated. For the quickest response, be sure to include your full name, email address and CramSession user name.
How do I change my personal information?
Click on the "My Account" link on the top right-hand side of the screen. This will take your to the page with your Account Information and preferences. You may modify or update your information from the membershipinformation section.
How do I cancel my account?
We're sorry to hear you want to cancel your CramSession user account. If you choose to terminate your account, you will lose access to CramSession user content and services, including our great study guides. Canceling your account removes all your, account information and username, and you will receive no further email from us including our Question of the Day. To cancel your account, click here. You will be asked to login for verification purposes.
If this "Cancel My Account" page cannot find your email address, make sure youhave used the correct email address associated with your account.
How do I activate my account?
When you created your username, an activation account email should have been sent to your email address. If you did not receive that email, either you provided an incorrect email address or there has been some problem sending it to you. To re-send an activation email to you, click here.
Why do I need a unique username?
We require you to login with a unique username to access some of our web content. A unique username is required to identify you in our user database.
How do I update, change, edit, or view My Account information?
All the information you provide is always viewable and editable under My Account. To edit any information there, open the membership information page. You can then update, change, delete, and edit any information.
What do you use this information for?
The information we gather in the initial registration process (when you select your username) helps us target our advertising and web content to our users. Other users, employers, and our partners who may want to know more about you may see some of the information you provide in My Account. All of this is in strict accordance with our Privacy Policy.
Will I receive any SPAM from you?
No. Never, SPAM is unsolicited email. When you become a CramSession Subscriber, you agree to receive occasional e-mails from our partners and advertisers. In return, you receive access to the valuable content that CramSession produces for its subscribers. WE DO NOT SELL YOUR PERSONAL INFORMATION TO ANYONE. To a large extent, CramSession is advertiser supported. Advertisers want to reach you, the IT buyer and influencer. Without advertisers, CramSession would not be possible. While we do allow carefully selected advertisers to send you special offers and promotions, it is done ONLY THROUGH US. Please read our Terms and Conditions and our Privacy Policy if you have any questions.
How do I check out other users?
Some users have a viewable profile page. To view another user's viewable profile page, simply click on their username wherever it is hyperlinked, and you will see all the information they have selected to display online. Check out your own viewable profile here.
What if I don't want to be contacted at all or use your services anymore?
By using this web site, you agree that we may, from time to time, send you Email that we believe may be of interest to you. If you do not wish to receive any communication from us, you must: a. Stop using any and all the services available on our Web Site and the content or intellectual property of CramSession.com and its community of web sites, and
b. Notify us to have your login account cancelled, and
c. Request to have your Email Address(es) removed from our lists. If you choose to terminate your account, you will lose access to CramSession user content and services, including our great study guides. Canceling your account removes all your account information and username, and you will receive no further Email from us including our newsletter and/ Question of the Day. To cancel your account, click here. If this "Cancel My Account" page cannot find your Email address, make sure you have used the correct Email address associated with your account. You will be asked to login for verification purposes.
Do you have an archive of past CramChallenge questions?
No. We do not archive past CramChallenge questions or answers. Answers are kept on the site for 7 days, and you can check answers in the next day's question. We do NOT re-send past questions or answers.
I have not been receiving Question of the Day. What do I do?
First check that email from listboss@list.cramsession.com or from the cramsession.com domain is not being blocked by your email client. Check with your Administrator if necessary. Then, check that your email address is correct in your CramSession user profile by logging in and clicking on 'My Account' (located at the top right of any CramSession.com page). If this still does not remedy the problem, you may sign up again for the questions you're interested in.
CramSession Membership FAQs
How do I update, change, edit, or view My Account information?
All the information you provide is always viewable and editable under My Account. To edit any information there, open the My Account page you want and click the Edit button on the right side of your browser window. You can then update, change, delete, and edit any information.
How do I activate my account?
When you created your username, an activation account email should have been sent to your email address. If you did not receive that email, either you provided an incorrect email address or there has been some problem sending it to you. To re-send an activation email to you, click here.
How do I login?
Once you've registered as a new user and received your confirmation email, clickthe white "Login" link on the upper right-hand corner of every page. Enter your username and password and click the "login" button.That's it - you're in!
Remember: You must have Cookies enabled to login.
How do I cancel my account?
We're sorry to hear you want to cancel your CramSession user account. If you choose to terminate your account, you will lose access to CramSession user content and services, including our great study guides. Canceling your account removes all your subscriptions, account information and username, and you will receive no further email from us. To cancel your account, click here. You will be asked to login for verification purposes.
If this "Cancel My Account" page cannot find your email address, make sure youhave used the correct email address associated with your account and/or yoursubscriptions.
I can no longer login. What happened to my account?
CramSession is dedicated to protecting your privacy and the privacy of all CramSession members. As part of our process to ensure our continued ability to serve the IT community and protect your privacy, we regularly deactivate accounts that have email addresses associated with them that our system tells us are no longer valid. We apologize if this was a mistake on our part and your email account is indeed valid. You may have also unsbscribed to our services in the past. Please email us to have your account reactivated. For the quickest response, be sure to include your full name, email address and CramSession user name.
What if I don't want to be contacted at all or use your services anymore?
By using this web site, you agree that we may, from time to time, send you Email that we believe may be of interest to you. If you do not wish to receive any communication from us, you must:a. Stop using any and all the services available on our Web Site and the content or intellectual
property of CramSession.com and its community of web sites, and
b. Notify us to have your login account cancelled, and
c. Request to have your Email Address(es) removed from our lists. If you choose to terminate your account, you will lose access to CramSession user content and services, including our great study guides. Canceling your account removes all your subscriptions, account information and username, and you will receive no further Email from us. To cancel your account, click here. If this "Cancel My Account" page cannot find your Email address, make sure you have used the correct Email address associated with your account. You will be asked to login for verification purposes.
Study Guide & Voucher FAQs
How do I download a CramSession Study Guide?
CramSession Study Guides are free! To download, simply login to CramSession and select the study guide you desire. You will then be taken to a screen with a file name and a download button. Click the download button and select the location on your computer to download your study guide. Study guides are available in printer friendly PDF format. You will need to download the free Adobe Acrobat Reader to view your study guide.
Can I buy a voucher for use outside of the United States?
Currently we only carry vouchers that are goodwithin the United States, Canada, and Puerto Rico.We hope to offer vouchers for use in other countriesin the future. Please check back with us.
Are the vouchers I purchase from CramSession good at all testingcenters?
VUE vouchers sold by CramSession are good at Vue testing centerslocated in the United States, Canada, and Puerto Rico only. You can finda list of Vue locations nearest you here.CompTIA Prometric vouchers sold by CramSession are good at Prometrictesting centers located in the United States, Canada, and Puerto Rico.Microsoft Prometric vouchers are good in the United States and Canadaonly. You can find a list of Prometric locations nearest you here.
Can I make my purchase with another form of payment other than credit card?
Currently we are only able to accept payment via credit card online. However we use VeriSign (http://www.verisign.com), the leader in secure online transactions, for all transactions and store no credit card information on our servers. In short, your credit card information is 100% safe when purchasing test preparation materials through CramSession.
How do I get a receipt (invoice) so my company can reimburse me for my purchase?
Most companies will accept the purchase confirmation email sent to you after download as proof of purchase. However, if your company requires a more detailed invoice please email us. To have a duplicate of your purchase confirmation email sent to you click here.
I was billed incorrectly. How can I get this resolved quickly?
If you were billed incorrectly, please email us for a rapid response. For fastest service, please remember to include your full name, order number, and date of purchase.
What is a CramSession?
A CramSession is a study guide that provides useful, concise, and relevant information you should know before you take an exam. CramSession study guides are not a substitute for course materials or for actual experience working with a product, nor are they the only resource you should consult when preparing for an exam. A CramSession is simply one resource that may help shorten the time it takes you to prepare for an exam.
How can CramSession study guides help me? - They provide a substitute for some of your own note taking and may save you some significant time.
- They provide a logical framework to facilitate the learning and retention of more detailed information.
- They provide a central resource for hypertext links to relevant information on the Internet.
- They provide the basis for an excellent last-minute review of material.
- They contain useful, pertinent information that will be of value long after you have taken and passed the exam.
What is the best way to use a CramSession study guide?
The answer to that question depends on your learning style. Some people use the study guides at the beginning of their
effort to master the content for an exam, whereas others use them at the very end of their studying to add the finishing touches to their effort. However, when to use the study guide is not as important as what else you are doing to master the content for the exam. Because passing a certification exam is often one of the first steps for mastering a product, it is important to ensure that the CramSession does not become a substitute for learning problem-solving skills or acquiring practical experience with the product itself. You should do your own research with the product itself in addition to using the study guide. A study guide can be a dual-edged sword: too heavy an emphasis on the study guide will lead to short-term, rather than long-term retention of the content, making it difficult for you to retain information after you have passed the exam. Don't forget that you may still have to get through a technical interview at some point after you have passed the exam.
How does a CramSession study guide differ from a Braindump?
A Braindump is the deliberate posting of copied exam questions from actual certification exams. As such, they represent theft of intellectual property and the violation of Non-Disclosure Agreements. Our study guides provide summary information for topics covered by certification exams. The study guides do not reproduce actual exam questions, and study guide authors sign an agreement that stipulates they will not violate NDA's, trade secrets, or copyright in the production of the CramSession. Besides, our study guides provide accurate content; Braindumps do not. For more information, please see our Braindump policy.
The CramSession really helped me study for and pass an exam. What can I do to return the favor and to help others study for the exam?
Please come back to the page where the study guide is located and provide a review of the exam and feedback on the study guide. We will use your comments to help improve our study guides. Your review of the exam will help others determine how best to prepare for the exam.
I found a mistake in a study guide; I have some information that should be added to the study guide. Where can I send the information?
Please email us the information. We regularly review messages sent to this address for information like this.
I am viewing the PDF version of the study guide in my browser, and I can't see the navigation bookmarks. How do to turn on the PDF navigation bookmarks?
Once you load the PDF file in the browser, click the Show/Hide Navigation icon on the Adobe Toolbar.
Why don't I see a study guide for an exam I wish to take?
If you don't see a study guide for an exam you wish to take, chances are that we want to post the study guide but do not have an author for it. We do develop study guides in-house, but we have to rely on contract authors for many of our study guides. Helping us develop a study guide is a great way to get paid for studying. If you think you can author a study guide, let us know by emailing us.
I would like to submit a study guide for publication on your web site. What should I do to be considered as a study guide author?
If you already have a study guide prepared, just send it to us using this form. If we like it and we think it has potential to be posted on our site, we will contact you and ask you revise the study guide so that it meets with our specifications. If you do not already have a study guide prepared and would like to author one, please email us at the same address as above, explaining why you would make a good author. Please provide us with a sample of your technical writing.
How do you create the study guides?
Ideally, we will start with the vendor's posted outline for an exam. Using a variety of sources, such as third-party
reference books, courseware, information available on the Internet, and experience with the product, we then research the information and create the study notes based on the outline for the exam. In effect, we reproduce the effort you would make to create your own notes. CramSession authors will commonly compose the CramSession study guide as a way of preparing to take an exam. Often we will compose a study guide after the vendor has posted the outline, but before the exam is available, as in the case of our Windows 2000 CramSession. After the exam has been released, we receive feedback on the usefulness of our study guide and may tweak the study guide where it is appropriate. For example, if the vendor outline for the exam does not completely correspond with the actual exam itself, we will add (or remove) content to ensure that the study guide does have researched content for all the exam topics actually covered on the exam.
I ran into an acronym I don't understand. Where can I go to find out what the acronym means?
There are many places on the Internet where you can find help for problems like these. We suggest you start by using Google.
Will you send me Braindumps?
No, CramSession.com does not support Braindumps in any way. See our Braindump Policy.
How can I locate a testing center in my area?
Both Sylvan Prometric and VUE have set up a websites to handle searches for testing locations and online registrations.Go to http://www.2test.com for Sylvan Prometric and http://www.vue.com for VUE.
How long do I have to use my voucher before it expires?
Because each voucher we sell has a unique expiration date, we can not post the exact expiration date. When you receive your voucher confirmation, an expiration date will be included. We guarantee that you will have at least six months from the date of purchase before the voucher will expire.
Can I buy a voucher for use outside of the United States?
Currently we only carry vouchers that are good within the United States and Canada. We hope to offer voucher for use in other countries in the future. Please check back with us.
Are the vouchers I purchase from CramSession good at all testing centers?
The vouchers sold on CramSession are good only at Vue testing centers in the United States and Canada. You can find a list of Vue locations nearest you here.
If I buy the voucher today can I take the test tomorrow?
Yes. All vouchers can be redeemed immediately.
What should I do if I never received my voucher confirmation after purchasing?
If you have place and order for a voucher, you will receive a second email with your voucher number within 24 hours of purchase (this may take longer if you purchased on a weekend). If you do not receive your voucher number, please email us for the quickest response.
I haven't received my Voucher ID number, what do I do?
Exam Voucher orders are fulfilled within 6-24 hours. If you haven't received your voucher email, or if you've lost your voucher number, you can locate your voucher ID number here:
http://www.preplogic.com/products/voucher/support.asp
I lost my Voucher ID number, what do I do?
If you've lost your Voucher ID number you can locate it here:
http://www.preplogic.com/products/voucher/support.asp
PrepLogic FAQs
Why didn't I receive an email confirmation after purchasing PrepLogic software?
You should receive a confirmation email shortly after purchasing that contains your personal license key. Sometimes this email bounces back due to full mailbox etc., or it doesn't arrive due to an email address being typed in incorrectly. This could also mean that your order did not actually go through. To have a duplicate of your purchase confirmation email sent to you click here. A copy of your original purchase confirmation will be emailed to the address you provided at checkout. This is only a copy and you will not be charged again. If your order is not found, please email us for further assistance. Please allow up to 48 hours for a response.
I no longer have a copy of my personal license key. How can I find out what it is?
Your personal license key can be found in your purchase confirmation email. To have a duplicate of your purchase confirmation email
sent to you click here and enter the e-mail address you used when purchasing to view
your Order History. Click Product Delivery E-Mail to have an e-mail containing your lost license key, access code or exam voucher code sent
the e-mail address indicated. This is only a copy and you will not be charged again. If your email address has changed since purchasing,
please email us for further assistance.
Can I make my purchase with another form of payment other than credit card?
Currently we are only able to accept payment via credit card online. However we use VeriSign (http://www.verisign.com), the leader in secure online transactions, for all transactions and store no credit card information on our servers. In short, your credit card information is 100% safe when purchasing our practice exams through CramSession.
Is PrepLogic software available on CD or only via digital download?
We only offer delivery of our products via digital download - we are unable to physically ship products. By doing this, we are able to offer our products at far more aggressive prices than our competitors. In addition to these benefits, we allow you to download from our servers at any time making a physical copy virtually unneeded. Many people need to reformat their computers often as they experiment with different technologies making this privilege extremely helpful.
In the Purchase Confirmation email you receive shortly after checkout, you will find the links you need to download your PrepLogic Practice Exams. Each of our full exams is approximately 6.5 MB.
My license key will not work. What do I do?
There has never had a reported instance of a license key not being valid. Sometimes it helps to copy and paste the license key from your confirmation email into the exam engine where requested. If you are still unable to unlock your PrepLogic software using the key you were sent, please email us. Please allow up to 48 hours for response.
Can I install PrepLogic software on more than one computer?
Often certification seekers need to study in multiple locations (i.e. at work and at home) so we do allow you to install PrepLogic software on multiple computers. When registering PrepLogic software on a second computer, all information must match exactly with registration information used the first time.
I get a run-time error when trying to install PrepLogic software. What do I do?
What's happening here is that Windows is holding in memory a file that InstallShield (the industry standard for software installation)
is supposed to update. Since Windows will not allow this file to be updated (installed) while it's in memory, InstallShield moves on.
When you try to run the software, it needs this updated file but it was never installed.
Uninstall PrepLogic from your computer. Close all open applications and reboot your computer. Before opening any additional programs,
install PrepLogic. You should be able to run PrepLogic now. If you still can not install the software please
email us. Please allow up to 48 hours for response.
How do I ensure that I have the latest exam updates on my PrepLogic software?
When new updates are available, PrepLogic software automatically receives the update when you open the software (you must be connected
to the internet for this to happen). You may also check manually for updates from within PrepLogic's test engine by going to the
help menu ---> check for free auto updates.
What are the shipping options for PrepLogic shippable products?
PrepLogic offers a variety of domestic and international shipping options for your convenience. Prices below reflect minimum costs.
Your cost may vary with multiple products. The shipping charge for your order will be calculated during the checkout process.
Why is PrepLogic trying to access the internet?
PrepLogic connects to the internet for two reasons. First, the system automatically checks the PrepLogic
servers for software updates. This ensure that you're always preparing with the newest version of our software.
Second, to ensure security and proper function, PrepLogic's software must be authenticated. If online, the
software can authenticate automatically without any action on your part. If your computer is online and you
received a message telling you that you need to authenticate, you may need to adjust your Windows Firewall
or other personal firewall settings. Your software will make an attempt to connect to our servers each
time it is run.
How do I authenticate my product if I do not have access to the internet?
If you are unable to connect to the internet, you can manually authenticate your product by visiting
www.preplogic.com/commerce/dmd/getauthcode.aspx from
a computer that connects to the Internet. Here you will need to input your license key and then click submit. You will be given a text
file that contains your authentication code. Bring the file to your computer and open it by clicking the Open Authentication Code
button from the software. Follow the instructions on your screen to complete authentication.
| Shipping Option | Cost | Delivery | | FedEx Standard Overnight | $39.95 | Up to 1 days | | Global Priority | $16.95 | Up to 6 days | | USPS Priority | $7.95 | Up to 3 days | | USPS First Class | $5.95 | Up to 7 days | | Global Airmail | $12.95 | Up to 12 days |
Discount Exams FAQs
Why didn't I receive an email confirmation after purchasing Discount Exams practice tests?
You should receive a confirmation shortly after purchasing that contains your personal license key. Sometimes this email bounces back due to full mailbox etc., or it doesn't arrive due to an email address being typed in incorrectly. This could also mean that your order did not actually go through. To have a duplicate of your purchase confirmation email sent to you click here. A copy of your original purchase confirmation will be emailed to the address you provided at checkout. This is only a copy and you will not be charged again. If your order is not found, please email us for further assistance. Please allow up to 48 hours for a response.
I no longer have a copy of my personal license key. How can I find out what it is?
Your personal license key can be found in your purchase confirmation email. To have a duplicate of your purchase confirmation email sent to you click here. A copy of your original purchase confirmation will be emailed to the address you provided at checkout. This is only a copy and you will not be charged again. If your email address has changed since purchasing, please email us for further assistance.
Can I make my purchase with another form of payment other than credit card?
Currently we are only able to accept payment via credit card online. However we use VeriSign (http://www.verisign.com), the leader in secure online transactions, for all transactions and store no credit card information on our servers. In short, your credit card information is 100% safe when purchasing our practice exams through CramSession.
Are Discount Exams practice exams available on CD or only via digital download?
We only offer delivery of our products via digital download - we are unable to physically ship products. By doing this, we are able to offer our products at far more aggressive prices than our competitors. In addition to these benefits, we allow you to download from our servers at any time making a physical copy virtually unneeded. Many people need to reformat their computers often as they experiment with different technologies making this privilege extremely helpful.
In the Purchase Confirmation email you receive shortly after checkout, you will find the links you need to download your practice exams. Each of our full exams is approximately 6.5 MB.
My license key will not work. What do I do?
There has never had a reported instance of a license key not being valid. Sometimes it helps to copy and paste the license key from your confirmation email into the exam engine where requested. If you are still unable to unlock your software using the key you were sent, please email us. Please allow up to 48 hours for response.
Billing FAQs
How do I get a receipt (invoice) so my company can reimburse me for my purchase?
Most companies will accept the purchase confirmation email sent to you after download as proof of purchase. However, if your company requires a more detailed invoice please email us. To have a duplicate of your purchase confirmation email sent to you click here.
I was billed incorrectly. How can I get this resolved quickly?
If you were billed incorrectly, please email us for a rapid response. For fastest service, please remember to include your full name, order number, and date of purchase.
Can I make my purchase with another form of payment other than credit card?
Currently we are only able to accept payment via credit card online. However we use VeriSign (http://www.verisign.com), the leader in secure online transactions, for all transactions and store no credit card information on our servers. In short, your credit card information is 100% safe when purchasing our practice exams through CramSession.
Why is my Credit Card number or information being rejected?
Your credit card may be considered invalid without the proper verification number. Please visit https://www.encryptedcart.com/CardCode.htm for more information on credit card verification. If you continue to have difficulties please email us.
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